Toll Free: 800-201-2358

Shipping Information


Packages

UPS is our preferred provider. UPS will be used in MOST INSTANCES EXCEPT for large, heavy or bulky items (over 150 lbs. or more than 165 inches in length and girth combined). These exceptions will be shipped out by commercial truck (See Truck Freight Policy). Customer will be responsible for inspecting for any damages or shortages and reporting to K & M Manufacturing Co. as soon as possible.


Truck Freight

K & M Manufacturing Co. will prepay freight on shipments. Freight charges will be added to the customer's invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts with. Customer will be responsible for inspecting shipment at delivery.


Shipping logos
 

Damaged Shipments and Shortages

Package shipments:

If a shortages, damage by carrier or concealed damage is detected, please call K & M Manufacturing Co. as soon as possible to report and start a claim. Please retain any cartons, packages, or related data until inspection has been made by the carrier.


Truck Freight shipments:

The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damages and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier's driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K & M Manufacturing Co. as soon as possible to start the claim process.

 

K & M Manufacturing Co. Return Policy

  • Any item returned within 30 days- Full credit
  • Item returned within 1 year- 15% restocking charge
  • Item returned after 1 year- 50% restocking charge
  • Discontinued items returned after 1 year- Not returnable


SHIPPING + DELIVERY

Packages
UPS is our preferred provider. UPS will be used in MOST INSTANCES EXCEPT for large, heavy or bulky items (over 100 lbs. or more than 165 inches and girth and length combined). These exceptions will be shipped by commercial truck (See Truck Freight Policy). Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K & M Manufacturing Co. immediately.

If a ground shipment is going to Canada, FedEx Ground will be used. Broker fees and appropriate taxes will be added to the shipment.

Truck Freight Policy
K & M Manufacturing Co. will prepay freight on shipments. Freight charges will be added to the customer’s invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts with. Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K & M Manufacturing Co. immediately.

Canadian Truck Freight Policy
Customer will be responsible for Broker Fee, Duties and Taxes. The appropriate fees will be added to the freight.


RECEIPT OF ORDER Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact us immediately. Please double-check your order carefully, as smaller items are sometimes packed inside larger items.

  1. How long will it take to receive my order?
  2. Estimated Delivery Times for Credit Approved In Stock Orders:

    • Standard: See map
    • Priority: 2-3 Business Days
    • Express: 1-2 Business Days

  3. Am I responsible for customs duties and taxes?
  4. Yes, import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from K & M Manufacturing Co.’s charges and are beyond our control or ability to predict. The charges (if any) are made payable to your government. You are responsible for paying any tax, duties and/or custom fees charged by your government. Please check with your local post office for more information.

  5. Do you ship outside the United States?
  6. Yes, K & M Manufacturing Co. will ship to most countries. Please call (800) 201-2358 for rates or email the sales team at sales@tractorseats.com.

  7. How can I track my shipment?
  8. The fastest way to track your shipment is to provide K & M Manufacturing Co. with your email address at the time your order is placed. When your item is shipped, you will receive email notification of your tracking number. Then simply click on the tracking number provided next to the listed carrier. Otherwise, the Sales Team can assist you in tracking your package.

  9. How do I calculate my shipping charges?
  10. Retail shipment charges will be added to your order at time of placement.

  11. How long do back ordered items take to ship?
  12. Occasionally items may be temporarily back ordered due to circumstances beyond our control. The item will be shipped as soon as it is available.

  13. If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
  14. No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.

  15. What taxes are applied to my order?
  16. Residents of Iowa, Kentucky, Minnesota, North Dakota, South Dakota, Texas and Wisconsin must pay applicable sales tax. If you are a tax-exempt customer in Iowa, Kentucky, Minnesota, North Dakota, South Dakota, Texas or Wisconsin, please send us a copy of your state’s exemption certificate. Please contact the K&M Sales Team for the necessary tax exempt forms. If your tax-exempt form is not on file, you will be charged tax.

  17. What do I do if my product arrives damaged?
  18. All merchandise leaving our warehouse is inspected and in good condition prior to shipment. If you receive a damaged package, please have the driver make note of the damage. Please contact K&M immediately to file a damage claim.

    Package Shipments

    If damage by carrier or concealed damage is detected, please call K & M Manufacturing Co. at (800) 201-2358 immediately to report and start a claim. K & M Manufacturing Co. is responsible for filing damage claims with the carrier. Please retain any cartons, packages or related data until inspection has been made by the carrier. K & M Manufacturing Co. will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping and package materials from the product you received.

    Truck Freight Shipments

    The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K & M Manufacturing Co. at (800) 201-2358 immediately to start the claim process. Please DO NOT refuse shipment. This will only delay your receipt of credit or replacement of damaged good.

© K & M Manufacturing Co. All Rights Reserved.

The use of original equipment manufacturer’s (OEM) part numbers or trademarks, e.g. Case® and John Deere® are for reference purposes only and for indicating product use and compatibility.
Our company and the listed replacement parts contained herein are not sponsored, approved, or manufactured by the OEM.